Legal professionals choose to work at Pierce Atwood for many reasons. For some it's the opportunity to work at a successful firm with a first-class national reputation, for others it's the chance to work on interesting matters from small, local clients to large, national or international clients, and for many it's to work with smart people who value collaboration and collegiality.

 

Position Summary

The Manager of Help Desk and User Experience leads the firm’s front-line technology support function and is responsible for delivering a responsive, consistent, secure, and user-centered technology experience for attorneys, paralegals, professional staff, and firm leadership. This role combines traditional service desk leadership with a modern focus on user experience, technology adoption, knowledge management, process improvement, and data-driven service delivery.  

The manager ensures that support services are timely, professional, and aligned with the needs of a law firm environment, where client service, confidentiality, mobility, document production, and deadline sensitivity are critical. The manager works closely with the Legal Applications and Practice Technology Analyst to ensure that the Help Desk effectively supports the firm’s legal and business applications, identifies recurring workflow issues, escalates application-related matters appropriately, and helps legal teams adopt technology that improves efficiency and client service. Together, these roles help connect front-line support activity with broader practice technology needs, user education, application improvement, and solution evaluation.

Responsibilities

Help Desk Operations and Service Delivery

  • Oversee the firm’s daily Help Desk operations and service delivery, ensuring timely and effective ticket intake, triage, prioritization, escalation, follow-up, and resolution.
  • Establish, monitor, and improve service levels, response times, resolution times, escalation procedures, and communication standards.
  • Ensure high-quality support for firm technologies, including Microsoft 365, Windows, laptops, mobile devices, MFDs, remote access, collaboration tools, document management system, time and billing systems, litigation support tools, conference room, hybrid meeting, and collaboration technologies, and other legal-specific applications.
  • Maintain a strong focus on attorney and client service needs, particularly for time-sensitive matters, court deadlines, closings, trials, hearings, travel, and after-hours support requirements.
  • Manage the relationship with the firm’s third-party after-hours Help Desk vendor, ensuring the vendor follows firm standards for responsiveness, professionalism, technical accuracy, documentation, escalation, confidentiality, and user communication.  
  • Monitor vendor performance, review ticket quality and trends, address service issues, and ensure attorneys and professional staff receive a consistent support experience regardless of whether assistance is provided by internal Help Desk staff or the after-hours vendor.
  • Serve as an escalation point for complex, sensitive, or high-priority technology issues.
  • Perform other related duties as assigned to support the goals and operations of the Information Technology department and the firm.

Coordination with Legal Applications and Practice Technology

  • Work closely with the Legal Applications and Practice Technology Analyst to ensure application-related issues are properly identified, documented, escalated, and resolved.
  • Partner with the analyst to identify recurring tickets or support trends that may indicate application problems, training gaps, workflow inefficiencies, or opportunities for technology improvement.
  • Coordinate support for legal and business applications, including document management, Microsoft 365 integrations, PDF and document production tools, time entry, billing, financial systems, litigation support tools, and other practice-specific technologies.
  • Ensure the Help Desk has appropriate knowledge, documentation, and escalation procedures for commonly reported legal application issues.
  • Collaborate with the Legal Applications and Practice Technology Analyst on application rollouts, pilot programs, testing, user communications, adoption planning, and post-implementation support.
  • Provide front-line feedback to help evaluate whether existing tools are meeting user needs or whether legal teams may need improved workflows, additional training, configuration changes, or new technology solutions.

Required Knowledge, Skills, and Abilities 

  • Bachelor’s degree in information technology, business, communications, or a related field, or an equivalent combination of education, certifications, and experience.
  • Minimum of 5 to 7 years of progressive IT support, service desk, desktop support, or user technology experience.
  • Minimum of 3 years of supervisory, team lead, or service desk management experience.
  • Experience supporting users in professional services, legal, financial, consulting, or similar deadline-driven environment.
  • Strong working knowledge of Microsoft 365, Windows endpoints, mobile devices, remote access tools, endpoint management, collaboration platforms, MFDs, conferencing tools, and common business applications.
  • Experience with ticketing systems, service-level expectations, knowledge management, escalation processes, and IT support metrics.
  • Ability to coordinate effectively with application specialists, security teams, infrastructure teams, vendors, trainers, and business stakeholders.
  • Excellent communication, judgment, prioritization, documentation, and customer service skills.
  • Ability to support high-performing professionals with urgency, discretion, patience, and professionalism.
  • Familiarity with legal technology platforms such as iManage, SurePoint Financial Enterprise, Litera, Adobe Acrobat, e-discovery platforms, docketing tools, document comparison tools, or similar systems preferred.
  • Familiarity with cybersecurity best practices, phishing defense, MFA, endpoint compliance, secure document handling, and confidential client information.

To apply, please submit your cover letter and resume to Maria Gaetani at mgaetani@pierceatwood.com.

The target salary range for this position varies by location and is commensurate with relevant experience: Portland $95,000-$130,000. 

Position Summary

Coordinates all aspects of litigation matters from initial matter intake through final disposition in support of members of the Litigation Practice Group, including assistance with preparing for and conducting trials, depositions, and other hearings; assessing and organizing documents and other materials; preparing graphics and other demonstratives; drafting pleadings and correspondence; managing schedules; and completing various related administrative tasks.  Position is based in our Portland, Maine office.      

Responsibilities 

  • Assisting with presentations at trials, depositions, hearings, and other court proceedings.
  • Attending and preparing summaries of client meetings and phone calls.
  • Preparing exhibits for depositions, court filings, and trials.
  • Assessing and reviewing documents, preparing deposition summaries or digests, preparing chronologies and fact summaries, and otherwise managing both incoming and outgoing document productions and other case information. 
  • Assisting in the preparation of graphics and other demonstrative exhibits.  
  • Drafting pleadings, proofreading and editing documents for grammatical, typographical, and spelling errors, with ability to create a Table of Contents and/or Table of Authorities, as necessary.
  • Reviewing Local Rules of Courts for proper preparation and filing/e-filing of pleadings in a particular state/district.
  • Managing schedules, including maintaining calendar of meetings and business trips, gathering and preparing necessary materials in advance of commitments, and otherwise coordinating schedule obligations.  
  • Receiving, screening, and promptly routing incoming telephone calls, conference calls, and messages to attorneys, clients, and staff. Assisting callers as appropriate in attorney’s absence. Referring callers to other attorneys and responding to inquiries when appropriate.
  • Sorting, scanning, and distributing incoming and outgoing mail promptly upon receipt. Opening, reviewing. and calendaring pleadings and materials as directed.
  • Drafting and editing correspondence, documents, memoranda, and project work in the production of legal documents. Drafting routine correspondence and pleadings for attorney review and signature.
  • Coordinating conferences, meetings, appointments, and depositions for attorneys and clients including conference room scheduling, meals, beverages, preparation of materials, and greeting clients. Coordinating seminar registration and travel arrangements, securing air, hotel, and car reservations for attorneys (and possibly clients).
  • Preparing bills monthly and distributing to other attorneys for review, as necessary. Editing and finalizing bills to ensure accuracy of input.
  • Submitting conflict checks through the automated system for review by attorneys, to ensure attorney and firm ability to represent potential client.
  • Setting up, organizing, and maintaining firm files in electronic and/or paper form. Reading and reviewing material to be filed, filing documents in proper files, and retrieving documents and files when requested. Designating disposition of files to either form files, attorney files, or finish files as appropriate. Entering closed files on firm’s finish file database.  
  • Performing a variety of administrative functions including processing new matter reports, drafting engagement letters, calendaring deadlines on firm’s electronic database, preparing attorney expense reimbursements, tracking attorney CLE credits and bar registrations, etc.

Required Knowledge, Skills, and Abilities

  • Bachelor’s degree and/or associate’s degree with relevant work experience.
  • 2+ years of legal administrative assistant experience a plus.
  • Strong problem-solving skills.
  • Demonstrated ability to be a team player. A can-do attitude.
  • Excellent written and verbal communication skills.
  • Ability to demonstrate a high degree of professionalism and interpersonal skills, including maintaining positive contact with clients, attorneys, and co-workers.
  • Ability to pay close attention to detail to ensure the highest quality work product for the client.
  • Strong technical aptitude. Intermediate Microsoft Word, Excel, Adobe, Teams, and PowerPoint skills required, with advanced skills preferred.
  • Strong multitasking skills. Ability to organize and prioritize numerous tasks and complete them under time constraints.
  • Flexibility to work extended hours as needed.
  • Ability to perform online research (for the background of a case, parties involved, individuals’ addresses, etc.).

The target salary range for this position varies by location and is commensurate with relevant experience: Portland $60,000-$70,000

To apply, please submit your cover letter and resume to Maria Gaetani at mgaetani@pierceatwood.com.

The Real Estate paralegal position in our Portland, ME office is a multifaceted job working with four attorneys. This position provides essential support in real estate transactions and assists with various residential and commercial real estate tasks. This is a great opportunity for someone with strong transactional paralegal skills who is interested in expanding their expertise in a variety of real estate projects. The position requires five days in the office, Monday-Friday. 

Position Summary and Responsibilities

  • Draft deeds and loan documents
  • Schedule closings
  • Monitor calendars to ensure deadlines are met
  • Obtain corporate documents from the Secretary of State's office
  • Order outside diligence searches and title reports
  • Contact tax collector/assessor offices regarding parcel and tax information
  • Use title company website to locate title policies
  • Use Registry of Deeds website to find recorded documents
  • Conduct title searches and updates
  • File UCCs
  • Obtain missing discharges and assignments and other corrective title matters from lenders or pertinent parties
  • Draft closing documents, or review if prepared by other parties
  • Assemble closing binders and any other additional tasks in connection with the purchase, sale and financing of commercial real estate; and assist with post-closing matters including preparing title policies, title endorsements, attention to recording of documents, and preparation and administration of closing binders

Required Knowledge, Skills, and Abilities

  • Minimum of three years of experience as a transactional or real estate paralegal in a law firm or in-house legal department
  • Bachelor’s degree or equivalent education and experience preferred
  • Strong attention to detail and organizational skills
  • Ability to multitask
  • Must have excellent follow-up capabilities
  • Ability to prioritize and work independently
  • Excellent communication and interpersonal skills

To apply, please submit your cover letter and resume to Maria Gaetani at mgaetani@pierceatwood.com.

The target salary range for this position varies by location and is commensurate with relevant experience: Portland $65,000-$95,000. 

Job Summary

The M&A Transaction Coordinator supports the firm's Mergers & Acquisitions practice by managing the operational and administrative aspects of complex corporate transactions. This role is ideal for a recent college graduate with strong organizational and communication skills and an interest in corporate law, as it offers meaningful exposure to sophisticated deal work and a strong foundation for future law school, other graduate study, or professional roles.

Key Responsibilities

  • Assist deal teams with all aspects of closing logistics, including preparing and organizing signature pages, closing sets, and post-closing items
  • Maintain and manage transaction checklists and related workflows
  • Organize and maintain electronic and physical deal files, including diligence materials and transaction documents
  • Extensive project management, including monitoring and calendaring deadlines, flagging outstanding items, and preparing punch lists and checklists for the team
  • Assist with preparing ancillary closing documents
  • Perform administrative and research tasks as needed to support the broader M&A team

Required Knowledge, Skills, and Abilities

  • Bachelor’s degree or equivalent 
  • Excellent written and oral communication skills
  • Strong project management skills
  • Excellent organizational skills
  • Ability to meet deadlines and manage competing priorities 
  • Advanced knowledge of Word, Excel, and PowerPoint.

To apply, please submit your cover letter and resume to Maria Gaetani at mgaetani@pierceatwood.com.

The target salary range for this position varies by location and is commensurate with relevant experience: Portland $55,000-$65,000. 

Job Summary

We are seeking a real estate paralegal to join our busy, high-volume Real Estate Practice Group, which includes four attorneys, two paralegals, and additional support staff. The team primarily represents lenders in commercial real estate transactions and closings. Key responsibilities include ordering title examinations, municipal lien certificates, plot plans, and zoning reports for new matters; managing monthly billing, conducting online title examinations, and preparing title policies. 

Position Summary and Responsibilities

The real estate paralegal responsibilities include the following in connection with commercial real estate closings:

  • Drafting deeds and loan documents
  • Schedule closings
  • Monitoring calendars to ensure deadlines are met
  • Obtain MLCs, plot plans, zoning information, corporate documents from the Secretary of State's office
  • Ordering outside diligence searches and title reports
  • Contacting tax collector/assessor offices regarding parcel and tax information
  • Using title company website to locate title policies
  • Using Registry of Deeds website to find recorded documents
  • Conducting construction title rundowns
  • Filing UCCs
  • Obtaining missing discharges and assignments and other corrective title matters from lenders or pertinent parties
  • Drafting closing statements, or review if prepared by other parties
  • Assembling closing binders and any other additional tasks in connection with the purchase, sale and financing of commercial real estate
  • Assisting with post-closing matters including preparing title policies, title endorsements, attention to recording of documents, and preparing and administering closing binders

Required Knowledge, Skills, and Abilities 

  • Minimum of 2+ years of experience as a real estate paralegal in a law firm or in-house legal department
  • Thorough understanding of commercial loan documentation, title examinations, and title policies
  • Bachelor’s degree or equivalent education and experience preferred
  • Strong attention to detail and organizational skills
  • Ability to multitask
  • Excellent follow-up capabilities
  • Ability to prioritize and work independently
  • Ability to succeed and thrive in a fast-paced environment
  • Excellent communication and interpersonal skills

To apply, please submit your cover letter and resume to Maria Gaetani at mgaetani@pierceatwood.com.

The target salary range for this position varies by location and is commensurate with relevant experience: Boston $75,000-$120,000. 

Job Summary

Our Providence Trusts and Estates practice group is looking for a paralegal to assist attorneys and other paralegals with all aspects of estate planning and trust administration work. 

Responsibilities

Administer estates, including:

  • Daily contact with clients and client meetings
  • Prepare and file probate and other estate documents
  • Collect all asset information with banks, investment advisors, appraisers, etc.,  
  • Administer estate funds and property, following through until closing, including corresponding with client and attorney 
  • Prepare accountings
  • Gather asset and expense information and prepare federal and state estate tax returns

Draft estate plans, including: 

  • Draft simple wills, health care proxies, powers of attorneys, and revocable trusts
  • Prepare and record deeds and other trust funding instruments
  • Work directly with clients to gather information related to estate planning and trust funding

Required Knowledge, Skills, and Abilities

  • 3+ years of trusts and estates experience. 
  • Ability to work both independently and as part of a team to organize and prioritize numerous tasks, completing them under time constraints. 

  • Strong multitask abilities to organize and maintain multiple ongoing cases.

  • Creative and innovative approaches to problem solving.

  • Communicate effectively with a diverse group of attorneys, staff and clients.

  • Excellent written and verbal communication skills.

  • Demonstrate a high degree of professionalism and interpersonal skills.

  • Proofread material for contextual, grammatical, typographical, and spelling errors.

To apply, please submit your cover letter and resume to Maria Gaetani at mgaetani@pierceatwood.com.